Delete your account
Last updated 15 September 2026
This page is for SuperMessage, published bySuper Jackfruit Labs (OPC) Private Limited. It explains how to have your account deleted and exactly what that does and does not remove.
How to request deletion
- Email privacy@superjackfruit.com from an address we can associate with you, with the subjectDelete my account.
- Include your Matrix user ID — it looks like
@you:id.agentpod.devand is shown in the app under Account. - We reply to confirm it is really you before doing anything, because an unverified request is a way to delete somebody else's account.
We action confirmed requests within 30 days, and usually much sooner.
This applies to accounts on
id.agentpod.dev, the homeserver we operate. If you signed in with an account on a different Matrix homeserver, we never held your data and cannot delete it — ask whoever runs that server.What is deleted
| Data | What happens |
|---|---|
| Your account | Deactivated. It can no longer sign in, and the user ID is never reissued. |
| Your profile | Display name and avatar removed. |
| Room membership | You are removed from the rooms you were in. |
| Media you uploaded | Deleted from our servers. |
| Data on your device | Removed when you uninstall the app. Nothing on your phone depends on us. |
What is kept, and why
Messages you already sent stay in the rooms you sent them to. This is how Matrix works rather than a choice we make: a message is an event copied to every server participating in that room, and those copies are not ours to remove. Other members continue to see what you wrote. If that matters to you, delete individual messages before requesting account deletion — a deletion request is not a way to unsend a conversation.
| Data | Retention |
|---|---|
| Messages you sent to rooms | Remain in room history, on our server and on any other server whose users were in the room. |
| Server logs, including IP addresses | Kept up to 90 days for security and abuse investigation, then deleted. |
| Records we are required to keep | Retained only where the law requires it, and only for as long as it requires. |
Related
Privacy policy — what is collected while the account exists.